Reduce Overdue Payments and Improve Cash Flow
- Process Automation – Tie the collection process to Aging and automatically generate collections cases and notifications.
- Customer Portal – Give your customers a platform for account information and open communication about overdue invoices.
- Analysis and Tracking – Measure your collections metrics to get a complete view of the process.
- Proactive Response – Empower your agents to directly respond to customer inquiries or turn off service until payment is made.
- Dunning Automation – Easily tailor schedules and messaging by customer preferences.
- Advanced Dunning Customization – Delivers customer-centric dunning flows to ensure you are communicating effectively with different types and levels of customers.
Process AutomationLeave manual collections methods in the dust
Dramatically reduce your collections cycle and speed receivables because BillingPlatform automates each step of the collections process.
Manual collections processes can lead to disorganized communications about when past-due payments were made (or if they were made), leading to strained customer relationships and missed revenue.
BillingPlatform ties collections to Aging, and the system automatically generates collections notifications with progressive messaging tailored to communicate how late the payment is and alerts customers to pay ASAP. This helps accelerate receiving overdue funds to improve incoming cash flow.
Customer Portal Keep communication open with your customers
Leverage the Customer Portal to communicate interactively with your customers and share information on past-due balances. Configure the BillingPlatform customer portal to share all vital account information and accept payments directly.
Too often, the collections process is a one-way conversation between the company and its clients, with the company sending out invoices and notices without providing the customer options for resolving the issue.
BillingPlatform’s Customer Portal provides real-time information to your customers about their account status, current usage data and payment history. This provides transparent communication to help your customers ensure timely payments and verify their invoiced usage.
Analysis and Tracking
View the full picture of overdue accounts in one place
Proactive ResponseHelp your agents respond quickly to collect missing revenue
Give your in-house or third-party collections agents complete visibility into collections data so they have this information at their fingertips when reaching out to past due accounts.
Often in the collections process, chronically late customers experience little to no consequences for their actions. Without consequence, these customers may continue to miss future payments.
In BillingPlatform, your collections agents can add real-time notes and respond to customer inquiries in the Customer Portal, then generate a collections workflow to show the series of tasks that need to be completed. BillingPlatform also lets your agents turn off service or communicate with third-party systems to suspend service until payment is made.
Dunning AutomationReach customers quickly to ensure fast resolution
Keep customers informed of outstanding balances with aging and transaction information in a manner customized to their preferences. BillingPlatform automates the entire dunning process.
Legacy systems have only limited choices for dunning, which are ineffective and can lead to extended dispute cycles, increased delinquencies, and lower customer satisfaction.
BillingPlatform’s dunning automation capabilities enable your business with more choices and communication. The built-in Workflow Automation helps you automate late fees, account suspensions and notifications to the customer.