With the staffing issues many companies now face, they need to conceive new ways to manage the workforce, their customers and the experiences they receive. Otherwise providing the excellent customer service that people are used to can become a challenge.
There could be a simple answer though – incorporating artificial intelligence (AI)! BillingPlatform is applying AI-powered tools to the collections process. This helps facilitate automated 24×7 global telephone outreach – all without having to hire a person.