Customers are our greatest asset and the driving force behind everything we do.
BillingPlatform strives to provide best-in-class support to all of our customers. As trusted advisors, our team is dedicated to providing the thought leadership and strategic guidance needed to ensure our customers get the most out of their investment in BillingPlatform in order to thrive in today’s fast-paced digital world.
With a dedicated Customer Success Manager (CSM), your voice is heard throughout the company, giving you peace of mind that your success is a priority to BillingPlatform.
Work with your CSM to refine your ongoing customer journey. Whether that be installing a new product, integrating a newly acquired business solution, or improving an existing business process, we are committed to ensuring your satisfaction, growth and success with BillingPlatform.
Your Customer Success Manager will hold regular performance reviews with your executive team so both are aligned on goals. In these sessions we will:
We also utilize regular customer satisfaction surveys to ensure your employee’s voice is heard and to understand areas for improvement.
In our ongoing effort to provide best-in-class service and support, we deliver enablement and training programs for our customers and partners. This ensures that everyone can stay on top of the core BillingPlatform functionality along with new features released.
The BillingPlatform Academy consists of e-learning modules and provides your learners with 24/7 access to the information they need, when they need it.
In addition, we hold regular “Ask the Expert” sessions to offer customers key tips and tricks about product functionality and give them the opportunity to ask questions of our experts.
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