Customer Success
Supporting Your Journey Every Step of the Way
Customers are our greatest asset and the driving force behind everything we do.
BillingPlatform strives to provide best-in-class support to all of our customers. As trusted advisors, our team is dedicated to providing the thought leadership and strategic guidance needed to ensure our customers get the most out of their investment in BillingPlatform in order to thrive in today’s fast-paced digital world.
Our Customers
BillingPlatform is Flexible Enough to Meet the
Requirements of Any Industry
J.P. Morgan is a leading global financial services firm with assets of $2.6 trillion and operations worldwide.
GoCardless created a global bank debit network on a platform designed & optimized for taking invoice, subscription, membership and installment payments.
“Our goal is to be able to meet our rapidly growing global billing needs as we continue to expand beyond medical devices into software and services. We chose BillingPlatform because they have the modern, flexible, feature-rich platform to help us achieve that.”
Yona Capobianco, Global Process Owner, O2C
“As a result of our steady growth, we needed to streamline our revenue management processes. BillingPlatform offers us the automation, scale and flexibility to launch and bill for our core and new products as our business continues to expand.”
Jason Anderson, Head of Finance
“BillingPlatform delivered the features, scale and security while being the most adaptable to our business model so we could automate many manual processes and let our team focus their valuable time on supporting our customers.”
Erin Agar, Director of Accounting Operations
“We selected BillingPlatform because it is an enterprise-grade solution that can seamlessly and efficiently support our diverse billing requirements. BillingPlatform’s functionality, including its ability to defer revenue with automated revenue recognition and scalability, supports operational efficiencies so we can focus on delivering new solutions across our customer base.”
Brian Herb, CFO
“BillingPlatform was the only vendor that really understood the complexities and demands of a cloud-first business like ours and had the technology platform to address our needs with the flexibility to easily launch new services.”
Nick Ishwerwood, CIO
“We’re on a mission to help our customers grow and succeed through smarter conversations, and BillingPlatform’s support of multiple languages and currencies helps us deliver. We’re looking forward to continuing our partnership with BillingPlatform as our billing and revenue management processes grow with us.”
Jonah Fink, President
“As we expanded, we needed a billing solution that could not only handle our growing volumes and complexity but also integrated to critical third-party solutions to round out the entire billing and revenue management process, and BillingPlatform emerged as the best solution for our needs.”
Sarah Spoja, CFO
“BillingPlatform proved to be the best solution that combined the ability to easily configure and scale the system to meet the evolving needs of Neptune 360, without the time and expense other solutions required to customize it. With a secure, flexible quote-to-cash system in place, we can now focus on growing our services business and customer base by enhancing the user experience and delivering new data insights and business value to water utilities.”
Steve Feeney, VP of Customer Experience
“As part of a broader initiative to digitally transform our operations, BillingPlatform stood out in the market, not only for its innovative technology, but also its consultative approach to understand the intricacies of our business and how best to support it.”
Murray Walton, CFO
Amadeus links airlines, airports, hotels and ground transportation to travel agents, search engines and tour operators.
Cloudera delivers an enterprise data cloud for any data, anywhere, from the Edge to AI.
“While our billing worked, it was overly manual, time-consuming and we wanted more flexibility. So we selected BillingPlatform to transform and modernize it to fuel our continued business growth, deliver better client service and redeploy our finance team’s time on more strategic activities.”
Glenn Day, CFO
“BillingPlatform gives us the billing and monetization foundation to support new revenue channels and reach new customers.”
Andy Carritt, Vice President of Product Development and AgSense® General Manager
Bill.com’s cloud-based software simplifies, digitizes, and automates complex, back-office financial operations for small-midsize businesses.
Carrier is a world leader in heating, air-conditioning and refrigeration solutions.
DirecTV seeks to deliver the innovative entertainment experiences where, when and how people want it.
“Because of BillingPlatform’s extensive integration capabilities coupled with an in-depth security and controls library, the company has added new subscription and charge methods, such as automatic renewals, over-consumption charges, and credit on-record features.”
Magin Arias Comenero, International IT Services Manager
Panera Bread Company is an American chain store of bakery-café fast casual restaurants with 2,000+ locations in the United States & Canada.
Sydney Airport is the international gateway and an essential part of Australia’s transport network, connecting to more than 90 destinations around the world.
Peerless Network simplifies the interconnection process for telecommunication companies, service providers, and enterprises.
Jet Blue’s LiveTV (owned by Thales) is a global technology leader in the Aerospace, Transportation and Defense & Security markets. It was founded to combine the best of travel–the airplane–with the best of entertainment–satellite television.
“With BillingPlatform our invoicing process went from six days down to one. This gives us more confidence in our overall process, more time for internal review and timely delivery of accurate invoices to our customers.”
LILIANA DIAZGRANADOS-O’DONNELL, FINANCE DIRECTOR
NBT Bank is a financial institution that offers full-service community banks and two financial services companies.
“We chose BillingPlatform because they created a flexible, versatile billing solution that helps improve and streamline our financial processes after years of using our home-grown system. Their platform will make Asurint’s invoice process easy for both the accounting team and our clients, and only enhances the unparalleled support and service we already offer that keep our clients happy. Asurint is excited to garner the immense benefits of this new partnership.”
Brent Sisson, CFO
Oonex is a regulated Payment Institution based in Belgium that offers payment services to the FinTech sector.
“We are now much more standardized and controlled. I run a report and BillingPlatform normalizes the data across units within our general ledger. I can answer questions in minutes rather than hours.”
James Enna, VP of Finance & Accounting
MultiPoint Communications is an audio and web conferencing company with over 10,000 lines available servicing businesses worldwide.
“BillingPlatform will be a key strategic enabler of our future growth initiatives based on its ability to handle our sophisticated business, easy-to-use interface, scalability and its enterprise-class security to help our mobile operator customers more easily manage and consume our infrastructure and services to optimize their networks.”
Lena Bettermann, Head of Supply Chain
“After researching multiple market options, BillingPlatform stood out as the ideal solution for InComm Payments based on its easy-to-use interface, scalability, and ability to handle our complex pricing and billing requirements.”
Dean Thompson, Sr. Director, Financial Information Systems
“Otava is committed to creating an environment for our customers’ success, and BillingPlatform supports our ability to provide the options our customers need. The platform’s cloud-scale, no code configurability, integrations and ability to support our complex billing requirements align with our approach and will ultimately support our growth.”
Austin Cook, VP Finance & Controller
“Because each investment bank tracks data differently, we required a solution that would be flexible enough to support the specific billing requirements we have for each of our clients, and BillingPlatform solves this difficult challenge for us.”
Cheryl Drust, Director of Finance
“BillingPlatform combines an intuitive, modern architecture with the flexibility to let us configure it to our business needs and the ability to automate invoice processing rather than get delayed by manual processes.”
Eddie Aja, CFO
“Billing used to be so manual that we were working on billing for the entire month. Now, with BillingPlatform, we’re done within a two-week window easily. I’d say it’s cut our time by 50%.”
Dane Alexander, Accounting Supervisor
“The ability to automate core operational processes is critical to Valley Irrigation’s digital transformation initiatives. BillingPlatform gives us the billing and monetization foundation to support new revenue channels and reach new customers.”
Andy Carritt, VP of Product Development & Agsense® General Manager