Customers are our greatest asset and the driving force behind everything we do.
To that end, BillingPlatform strives to provide best-in-class support to all of our customers. As trusted advisors, our team is dedicated to providing the thought leadership and strategic guidance needed to ensure our customers get the most out of their investment in BillingPlatform in order to thrive in today’s fast-paced digital world.
With a dedicated Customer Success Manager (CSM), your voice is heard throughout the company, giving you peace of mind that your success is a priority to BillingPlatform.
Work with your CSM to refine your ongoing customer journey. Whether that be installing a new product, integrating a newly acquired business solution, or improving an existing business process, we are committed to ensuring your satisfaction, growth and success with BillingPlatform.
Your Customer Success Manager will hold regular performance reviews with the executive team so both are aligned on goals. In these sessions we will:
We also utilize regular customer satisfaction surveys to ensure every employee’s voice is heard and to understand areas for improvement.
In our ongoing effort to provide best-in-class service and support, we deliver enablement and training programs for our customers and partners. This ensures that everyone can stay on top of the core BillingPlatform functionality along with new features released.
We offer a learning library which consists of eLearning modules, and provides BillingPlatform users with 24/7 access to the information they need, when they need it.
In addition we hold regular ‘Ask the Expert’ sessions to offer customers key tips and tricks about product functionality and give them the opportunity to ask questions of our experts.
Trusted by over 6,000 customers, Zerto provides enterprise-class disaster recovery and business continuity solutions for virtualized data centers and cloud environments. Zerto combines disaster recovery, backup and cloud mobility in a simple, converged platform. Backed by 83North (formerly Greylock IL), Battery Ventures, Harmony Partners, RTP Ventures, and USVP, Zerto is dual-headquartered in Israel and Boston.
With one of the world’s largest collections of digital, film and TV properties, Xandr provides premium options for advertisers and publishers looking to reach specific audiences at scale. Xandr’s combined assets, including data insights, premium content, powerful technology, and scaled direct-to-consumer distribution, help to improve advertising for brands, publishers, and consumers.
Amadeus’ solution connect travelers to their journey, linking airlines, airports, hotels and ground transportation to travel agents, search engines and tour operators. They have operators in 195 markets, with a global community of more than 16,000 people. Amadeus has widespread impact in flight search algorithms, systems that board over 4 million passengers a day, resource management tools for the world’s busiest airports.
SmartBike is a sustainable public transportation operation offering bike rentals in nine countries across the globe with more than 25,000 bikes. The company launched its services over 10 years ago and its reach continues to expand. With new rental sites popping up in major cities across the world, the organization services an average of 17.8 million bike trips annually.Read Case Study Read IOT Case Study
Floor & Decor is a specialty retailer in the hard surface flooring market, offering the broadest in-stock selection of tile, wood, stone, plus related tools and flooring accessories, at everyday low prices. Headquartered in Atlanta, the company was founded in 2000. Sourced directly from manufacturers or quarries worldwide, homeowners and contractors have access to superstore selection at warehouse prices with showroom quality.Read Case Study
Panera Bread Company is an American chain store of bakery-café fast casual restaurants with over 2,000 locations, all of which are in the United States and Canada. Offerings include soups, salads, pasta, sandwiches, specialty drinks, and bakery items. A majority of Panera stores are franchise locations, which serve great local fare at an affordable price.
Energy Australia is a leading, deregulated energy service provider in Asia Pac. They offer a variety of commercial and residential products, including heating and cooling, electricity and gas, hot water systems, and solar panel installations. With a multibillion-dollar generation portfolio, the company services over 2.6 million customer accounts.Read Case Study
Glowpoint is a leader in cloud-based video conferencing services with more than 1000 customers in over 130 countries. Glowpoint provides video collaboration, support, and network services to ensure video helps their customers achieve their goals. Hundreds of organizations around the world rely on Glowpoint to collaborate with colleagues, business partners, and customers more effectivelyRead Case Study
LiveTV was founded in 1997 with a singular mission: To combine the best of travel–the airplane–with the best of entertainment–satellite television. It was a visionary idea, but, given that commercial aircraft travel at speeds of 500 miles per hour and altitudes of 30,000 feet, it was thought to be impossible. LiveTV is now one of the four leading providers of in-flight entertainment.Read Case Study
Markley Group is a premier provider of mission-critical data center facilities, networking and cloud computing services to large-scale enterprises. The company is trusted by Fortune 1000 companies, major global consumer brands and the world’s most cutting-edge research firms. Markley is the only company in the world that hosts supercomputing-as-a-service solutions.Read Case Study
NBT Bank is a financial institution that operates through a network of more than 150 banking locations, including offices in New York, Pennsylvania, Vermont, Massachusetts, New Hampshire and Maine. NBT offers full-service community banks and two financial services companies. NBT Bank and its parent company, NBT Bancorp Inc., are headquartered in Norwich, New York, United States.Read Case Study
PGi is the world’s largest provider of collaboration software and services, helping over 50,000 businesses grow faster and operate more efficiently. Their diverse product, iMeet, provides solutions for web, video and audio conferencing, smart calendar management, webcasting, project management, and sales productivity.
Founded in 1982 in Sacramento, California, SBM Management Services now provides business services to more than 350 million square feet throughout North America, Latin America and Asia. Market sectors include corporate headquarters, manufacturing, hospital/healthcare, pharmaceutical, defense, education, high-tech, sports and entertainment facilities and distribution.
Asurint is a human resources consulting business offering accurate background checks and employee screenings to businesses of all sizes. With a wide array of technology and data-driven products that enable human resource teams, Asurint has a complex, services-based business model. By managing their billing, the BillingPlatform solution allows Asurint to focus on providing secure candidate acquisition services.
BillPro is a licensed Payment Institution offering secure payment solutions to businesses of all sizes globally. Supporting Visa, MasterCard, JCB, American Express and Discover processing as well as bank transfers and other payment methods, BillPro provides multi-currency bank and payment accounts to people and businesses around the world.
Conifer Health Solutions is a healthcare services company partnering with more than 800 clients to strengthen their financial and clinical performance. Confifer’s solutions help organizations transition from volume to value-based care, and enhance the consumer and patient healthcare experience.
Cotiviti offers solutions and analytics services in the healthcare industry. They are dedicated to helping healthcare providers uncover new opportunities and business efficiencies that unlock value and lower cost for patients. BillingPlatform supports Cotiviti in offering payment services, quality/risk assessments, and network performance management programs.
Express Virtual Meetings is one of Australia’s leading virtual meeting providers. Express Virtual Meetings provides high quality, simple to use, virtual meeting services to enable organizations to exchange essential information between parties in different locations so they can get things done. The company services over 10,000 customers in Australia and around the world.
MultiPoint Communications, an audio and web conferencing company has over 10,000 lines available servicing businesses worldwide, from fortune 500 companies to local non-profit organizations. They provide personalized service enabling clients to meet, train and/or discuss interactively with anyone in the world instantaneously.
One Smart Conferencing was founded in 2002 by Adria Spain. The vision was to build a java-based web conferencing solution that would help to fill the ever-increasing gap between expensive, software-based solutions and easy to use, reliable services in the market.
Peerless Network, is a fully-funded, privately-held company focused on simplifying the interconnection process for telecommunication companies, service providers, and enterprises using innovative end office, tandem, and advanced routing services. Based in Chicago, the company provides originating and terminating calling services in nearly 30 current and planned markets via its all IP network.