Are you confident in your future with Zuora?

It might be time to find a replacement

Now that Zuora’s sale has been announced, their customers have a serious cause for concern.

Here are a few questions to consider:

QUESTION #1: With Zuora undoubtedly distracted by the news of their acquisition, how could that negatively impact my business?

The attention of Zuora’s employees and management will likely shift to internal business requirements and adjustments necessary as a result of the company’s sale. Meaning…

  • Customer support may suffer
  • Product innovation may continue to lag competitors
  • Zuora’s future may cause uncertainty and risk to customers

QUESTION #2: Is Zuora the best solution to manage my subscription business?

No. Zuora was once considered the top subscription billing solution, but recent industry reports have ranked BillingPlatform as the #1 solution on the market. Read the analyst reports and achievements of BillingPlatform.

  • BillingPlatform is named a Leader in the Gartner® Magic Quadrant™ for Recurring Billing Applications, and is positioned highest in Ability to Execute.
  • BillingPlatform is the Leader, receiving the highest possible score in multiple categories in the latest Forrester Wave Report, including:
    • Product Configuration
    • Dunning and Collections
    • Configurability and Extensibility
    • Security and Reliability
    • Innovation Roadmap
  • BillingPlatform is ranked #1 – MGI Research: MGI 360 Ratings Report, Agile Billing Vendors

QUESTION #3: Can Zuora manage customer debt and collections?

Sure, however, their limited functionality only scratches the surface of what’s possible in today’s advanced revenue management landscape…

  • With Zuora, you get a collections module that is built outside of the core billing solution so you are responsible for making sure all of the endpoints and connections are working in sync. Plus their solution only offers basic functionality to track delinquent accounts.
  • BillingPlatform automates the entire collections process from identifying accounts past due, to assigning collection tasks, to monitoring if a customer follows through on a ‘promise to pay’. All to ensure no accounts fall through the cracks.

QUESTION #4: Does Zuora offer a solution to let my customers manage their own accounts?

With limited functionality, yes but…

  • Both BillingPlatform and Zuora offer a customer self-service portal to view and pay invoices, manage payment methods, view payment history and update account information, but only BillingPlatform gives you the power to do more.
  • With BillingPlatform you can give customers the ability to upgrade, downgrade, pause or restart service and see service usage and billing analytics. We also offer a completely configurable, multimedia help and service center. There you can manage FAQs, offer service articles and promotional videos.

QUESTION #5: Does Zuora offer automation to manage my business processes efficiently?

With additional cost and limits on the number of tasks you can perform, yes…

  • With Zuora, workflow is an add-on product that comes at an additional cost. There is a set number of yearly tasks, and it requires an additional purchase for any workflow tasks beyond that limit.
  • BillingPlatform includes a workflow engine in the cost of the core platform and does not limit the tasks you can create by year. It also offers easy point and click configuration so setting up and automating business processes is a breeze.

QUESTION #6: What if my business changes, can Zuora change with it?

This has long been the biggest complaint from Zuora’s customers and industry analysts alike.

  • With Zuora, you get a predefined solution that dictates how you do business.
  • BillingPlatform puts the power of change in your hands with an adaptable architecture that supports any business model, any pricing model or any business initiative, all with no-code, point & click configurability. Learn how BillingPlatform stacks up against Zuora on key capabilities to help better manage your business.

With clear product limitations, a slide backwards in industry rankings, and business uncertainty – Zuora may not be the best choice for your business. Get stability, flexibility & scalability all in the industry-leading platform.

If you are considering replacing Zuora, BillingPlatform is the clear choice. Ranked the #1 solution based on factors like agility, cost-effectiveness, and complete flexibility by major industry analysts Gartner, Ventana Research and MGI.

We enable companies to focus on solving business problems rapidly through configuration of the application instead of wading through a myriad of inflexible modules offered by other cloud-based systems. We support any kind of monetization model so customers can focus on innovation and growth vs. maintenance and development. Let’s chat about your future.

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Additional Resources

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Data Sheet

Solution Overview

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Is debt and collection management an integral part of your business processes today? It should be. There is a modernized approach to minimizing revenue leakage. Download the white paper to learn more.

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