Are you confident in your future with Zuora?

It might be time to find a replacement

Now that Zuora’s sale has been announced, their customers have a serious cause for concern.

Here are a few questions to consider:

QUESTION #1: Could Zuora’s distraction from their recent acquisition negatively impact my business?

The attention of Zuora’s employees and management has likely shifted to internal business requirements and adjustments necessary as a result of the company’s sale. That means:

  • Customer support may suffer
  • Product innovation may continue to lag competitors
  • Zuora’s future may cause uncertainty and risk to customers

Thanks to BillingPlatform’s latest round of funding and consistent growth, we’re continuing to make significant investments into the product and our teams to make the #1 ranked billing solution even better for our customers.

QUESTION #2: Is Zuora a single/unified revenue management solution like BillingPlatform?

No. Zuora has acquired multiple companies over the last few years in an attempt to expand their offerings around subscriptions, revenue recognition and usage-based billing.

  • This means Zuora customers have to pay for, implement and learn multiple solutions to get similar functionality to BillingPlatform’s complete, extensible platform solution.
  • BillingPlatform is the only revenue management platform that adapts to your unique monetization needs – no matter how complex – ensuring efficient revenue management, streamlined operations and improved financial performance.

QUESTION #3: Is Zuora the best solution to manage my subscription business?

No. Recent analyst reports ranked BillingPlatform as the #1 solution on the market (and raised concerns about Zuora’s ability to support complex billing scenarios — more in Question #4 below). Read the analyst reports and achievements of BillingPlatform.

  • BillingPlatform is named a Leader in the Gartner® Magic Quadrant™ for Recurring Billing Applications, and is positioned highest in Ability to Execute.
  • BillingPlatform is the Leader, receiving the highest possible score in multiple categories in the latest Forrester Wave Report, including:
    • Product Configuration
    • Dunning and Collections
    • Configurability and Extensibility
    • Security and Reliability
    • Innovation Roadmap
  • BillingPlatform is ranked #1 – MGI Research: MGI 360 Ratings Report, Agile Billing Vendors
  • BillingPlatform is ranked #1 Ventana Research 2023 Subscription Management Value Index

QUESTION #4: Can Zuora support my complex billing scenarios?

Recent analyst reports note that Zuora has focused primarily on high volume B2C companies and other basic subscription businesses, and has trouble supporting more complex, demanding industries. That means companies in financial services, telecommunications, media/advertising and transportation/logistics will struggle with a solution like Zuora.

  • According to industry analysts, many new Zuora customers quickly discover that the solution can’t actually support their unique revenue management needs. In turn, these companies often end up looking for more complete solutions like BillingPlatform.
  • BillingPlatform is built on a single platform with flexible architecture that supports all revenue and pricing models, including subscription, usage-based and multi-element arrangements. According to the Gartner Magic Quadrant, BillingPlatform stands out from other vendors for its unparalleled ability to support custom business requirements.

QUESTION #5: How satisfied are Zuora customers?

Analyst reports say Zuora customers often run into issues with product and customer support — and unexpected costs — causing added expense and frustration.

  • According to the Gartner Magic Quadrant, “…Gartner regularly hears from unhappy customers who cite shortcomings of Zuora’s CPQ product, the vendor’s inability to support their custom requirements, problems with customer support and substantial price increases at contract renewal.”
  • BillingPlatform continues to add new customers who’ve compared both solutions side-by-side before choosing BillingPlatform. Many former Zuora customers who wanted a more dynamic revenue management solution have made the switch as well.

QUESTION #6: As my business changes, can Zuora change with it?

This has long been the biggest complaint from Zuora’s customers and industry analysts alike.

  • Zuora gives you a predefined solution dictating how you do business.
  • BillingPlatform puts the power of change in your hands with an adaptable architecture that supports any business model, any pricing model or any business initiative, all with no-code, point & click configurability. Learn how BillingPlatform stacks up against Zuora on key capabilities to help better manage your business.

With clear product limitations, a slide backwards in industry rankings, and business uncertainty – Zuora may not be the best choice for your business. Get stability, flexibility & scalability all in the industry-leading platform.

If you are considering replacing Zuora, BillingPlatform is the clear choice. Ranked the #1 solution based on factors like agility, cost-effectiveness, and complete flexibility by major industry analysts Gartner, Ventana Research and MGI.

We enable companies to focus on solving business problems rapidly through configuration of the application instead of wading through a myriad of inflexible modules offered by other cloud-based systems. We support any kind of monetization model so customers can focus on innovation and growth vs. maintenance and development. Let’s chat about your future.

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Additional Resources

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