Reduce Collection Cycles and Improve Cash Flow with Our Automated Collections Software

With an integrated collections and debt management system that combines billing, dunning, collections and payment processing, businesses can strategically reduce days sales outstanding (DSO), enhance cash flow and foster positive customer relationships. The solution also complements broader accounts receivable automation initiatives by eliminating manual bottlenecks across collection workflows.

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Core Capabilities

Debt Management and Collections Software in a Single Automated Solution

Collector Dashboard

Stay on top of outstanding debt with real-time updates and prioritized account actions. By using embedded collections analytics, collectors can focus on accounts most likely to benefit from immediate follow-up, leading to faster resolutions and improved forecasting.

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Notifications & Alerts

Automate alerts triggered by threshold achievements for proactive debt management. These alerts can be used to trigger a payment reminder for past-due balances or notify collectors when overdue invoices reach risk-defined milestones.

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Flexible Dunning Strategies

Customize strategies with automated and manual dunning actions for effective debt recovery. Our system uses smart dunning management tools to balance recovery efforts with customer retention, enabling more effective, customer-friendly collection plans.

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Analytics

Monitor strategy success and performance to optimize debt collection efforts. When paired with credit management insights, analytics allow teams to refine outreach tactics and strengthen approval criteria for future sales cycles.

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Collection Agency Data Exchange

Easily share data with external collection agencies to enhance efficiency. By integrating with third-party systems, our collections management software keeps your internal and external teams aligned with a single source of truth.

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Payment Arrangements

Facilitate and manage flexible payment plans to support timely collections. Businesses can take advantage of built-in payment plan software to offer structured repayment options that reduce friction while helping customers meet financial obligations.

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Customer Stories

“BillingPlatform will be a key strategic enabler of our future growth initiatives based on its ability to handle our sophisticated business, easy-to-use interface, scalability and its enterprise-class security to help our mobile operator customers more easily manage and consume our infrastructure and services to optimize their networks.”

Lena Bettermann, Vantage Towers

Head of Supply Chain, Vantage Towers

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“We selected BillingPlatform because it is an enterprise-grade solution that can seamlessly and efficiently support our diverse billing requirements. BillingPlatform’s functionality, including its ability to defer revenue with automated revenue recognition and scalability, supports operational efficiencies so we can focus on delivering new solutions across our customer base.”

Brian Herb, CCC Intelligent Solutions

Chief Financial Officer

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“We look forward to partnering with BillingPlatform to extend our reach to even more businesses and provide best-in-class billing and payment technology to our joint customers.”

Andrew Gilboy, GoCardless

General Manager, North America

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“Our partnership with BillingPlatform provides us with a configurable solution that fits into our broader revenue lifecycle ecosystem to help us meet our complex billing needs, initially for our Treasury Services and Trade Finance business. BillingPlatform will be an integral part of our transformation to streamline the customer experience.”

Jill Jensen, J.P. Morgan Payments Technology

Managing Director

The system functions as an automated collections system, orchestrating communications, workflows, and payment options with precision. It’s engineered to streamline every stage of the debt collection process, from early outreach to overdue resolution.

Gain Real-Time Access to All Outstanding Debt with a Prioritized List of Accounts and Actions Due

Our configurable collector dashboard consolidates essential information onto a single screen, providing collectors with comprehensive views of outstanding balances, actionable insights and customer history. This is especially helpful for teams using debt collection software to manage large portfolios and accelerate resolution times.

  • A comprehensive view of outstanding debt
  • Tracking, reviewing and taking action on collection strategies
  • Access to detailed customer history

Automate Notifications Triggered by Predefined Thresholds to Keep Customers Informed About Outstanding Balances

Our collections software facilitates automated notifications and collection tasks, ensuring timely follow-up and reducing manual effort. Customize your outreach with a mix of manual and automated actions through an intuitive interface to achieve high-touch or low-touch interactions.

Our automated debt collection software solution allows you to:

  • Automatically send payment reminders
  • Track payment commitments and automate missed payment notifications 
  • Configure strategies to activate based on defined thresholds
  • Ensure consistent follow-through to minimize errors

Tailor Strategies with the Right Mix of Automated and Manual Dunning Actions

Tailor strategies with a blend of automated and manual dunning actions. Simplify tasks such as adding account notes, scheduling customer calls or sending automated communications like emails or texts. Segment customers based on risk parameters to automate collections for low-risk customers and create strategies with a mix of manual and automated actions for high-risk accounts. These targeted approaches are critical to building an adaptive and scalable collection strategy.

With our collections automation capabilities, you can:

  • Use pre-configured strategies or create custom approaches
  • Deploy a combination of automated and manual tasks
  • Personalize strategies for any customer segment

Evaluate Strategy Effectiveness with Real-Time Analytics to Optimize Collection Performance

Leverage business intelligence insights to monitor strategy performance dynamically and refine cash application processes for maximum impact. Our analytics capabilities empower you to:

  • Analyze the performance of collection strategies
  • Make informed adjustments in real-time
  • Optimize collections effectiveness with data-driven decisions

Simplify Data Sharing with External Collection Agencies Using Our Seamless Integration Capabilities

Whether managing collections internally or through external partners, our payment collections software ensures smooth data exchange to support efficient operations. For companies evaluating options, our platform is frequently recognized as the best debt collection software for enterprise-grade configuration and operational flexibility.

Flexible Payment Arrangements

Manage and facilitate flexible payment plans to support timely collections and improve cash flow. Our system allows you to offer various payment options tailored to customer needs, enhancing collection efficiency and customer satisfaction. This also supports automated debt collection workflows by minimizing delays and providing transparency to both internal teams and customers.

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