Let Customers View Their Usage History and Payment Information
BillingPlatform’s Customer Portal empowers your customers to quickly access the billing information they need.
- Customer Self Service – Let customers handle billing tasks online to help you lower costs and improve customer satisfaction.
- Information Sharing – Offer a convenient and versatile outlet to share information with your customers.
- Portal Customization – Tailor your portal to promote your brand and messaging to your customers.
Customer Self Service Empower your customers to access and manage their accounts
Customer expectations for account access have risen sharply. Give customers direct access to their billing information 24/7 when it’s convenient for them with BillingPlatform’s Customer Portal.
To be successful in today’s marketplace, companies must provide online accounts to remain competitive and maintain their customer bases.
BillingPlatform’s Customer Portal provides customers with easy access to their account information and provides comprehensive payments options. Furthermore, this portal can be customized to serve the customer experience needs of your business.
Information Sharing Build stronger relationships with your customers through information sharing
Leverage the Customer Portal to share vital account information directly with your customers. This builds strong loyalty with an atmosphere of transparency.
When companies rely on email or website postings to update customers on important matters, they risk the customer missing the communication. This can lead to complications and strained customer relationships.
BillingPlatform’s Customer Portal provides your customers with real-time access to their account information. Here they can see how their invoice adds up leverage multiple payment options to stay current.
Portal Customization Promote your brand and push the information you want to showcase on your home page
Tailor your Customer Portal with your brand and messaging requirements. BillingPlatform provides multiple options for configuring the Customer Portal to better support your customer service.
Many out-of-the-box portals lack any sort of customization so users have a very “generic” customer experience.
BillingPlatform enables you to customize the portal with your company’s branding and engage with customers directly with a single login. Add banners, run promotions, launch new products, and conduct customer surveys, all in one place.