Let Customers View Their Usage History and Payment Information
BillingPlatform’s Customer Portal empowers your customers to quickly access the billing information they need.
- Customer Self Service – Let customers handle billing tasks online to help you lower costs and improve customer satisfaction.
- Information Sharing – Offer a convenient and versatile outlet to share information with your customers.
- Collections Processing – Give your company and customers a platform to have a two-way dialogue on past due invoices.
- Better Customer Relationships – Streamline communications and eliminate unproductive back-and-forth emails.
- Portal Customization – Tailor your portal to promote your brand and messaging to your customers.
Customer Self Service Empower your customers to access and manage their accounts
Customer expectations for account access have risen sharply. Give customers direct access to their billing information 24/7 when it’s convenient for them with BillingPlatform’s Customer Portal.
To be successful in today’s marketplace, companies must provide online accounts to remain competitive and maintain their customer bases.
BillingPlatform’s Customer Portal lets your customers handle account tasks online including upgrading their account, paying invoices, reviewing rates, viewing previous transactions, and communicating with agents.
Information Sharing Build stronger relationships with your customers through information sharing
Leverage the Customer Portal to directly interact with your customers, respond to billing questions, and have a two-way dialogue, saving both of you time and resources.
When companies rely on email or website postings to update customers on important matters, they risk the customer missing the communication. This can lead to complications and strained customer relationships.
BillingPlatform’s Customer Portal provides a real-time communications interface with your customers. Here you can share notifications and messages around payments, contract information, overdue invoices, reports, and more.
Collections Processing Ensure payments are made while improving customer relationships
BillingPlatform gives your agents complete visibility into collections data so they can interact with customers and resolve issues quickly.
Whether in-house or outsourced, collections agents are typically challenged with having the current information they need to efficiently communicate details with overdue accounts.
In BillingPlatform’s Customer Portal, your agents can add real-time notes and respond to customer inquiries, then generate a collections workflow to show the series of tasks that need to be completed based on aging.
Better Customer Relationships Empower retail customers by providing interactive tools that help them easily access their billing information
Improve customer relationships by conducting a two-way dialogue in the Customer Portal.
Back and forth emails as a method of “customer support” is inefficient, time-consuming on both sides, and is a drain on resources.
BillingPlatform’s Customer Portal lets your company and customers interact directly to close issues in a fraction of the time, which frees your agents to handle additional customers.
Portal Customization Promote your brand and push the information you want to showcase on your home page
Tailor your Customer Portal with your brand and messaging requirements. BillingPlatform provides multiple options for configuring the Customer Portal to better support your customer service.
Many out-of-the-box portals lack any sort of customization so users have a very “generic” customer experience.
BillingPlatform enables you to customize the portal with your company’s branding and engage with customers directly with a single login. Add banners, run promotions, launch new products, and conduct customer surveys, all in one place.